Terms & Conditions
Last Updated: January 2025
Welcome to Seraphellè. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please refrain from using our website.
1. General Information
Throughout these Terms, “Seraphellè,” “we,” “our,” and “us” refer to the Seraphellè brand and website.
By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.
We reserve the right to update, modify, or replace these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
2. Products & Availability
We strive to display our products, descriptions, and pricing as accurately as possible.
However, we do not guarantee that product descriptions, images, colors, or other content will be completely accurate, current, or error-free. Actual product colors may vary depending on your device settings.
All products are subject to availability. We reserve the right to discontinue products or limit quantities at any time.
3. Pricing & Payments
All prices displayed on the website are listed in the applicable currency and are subject to change without notice.
We reserve the right to correct pricing errors or inaccuracies at any time, including after an order has been submitted.
Payment must be received and authorized before an order can be processed and shipped.
We accept approved payment methods displayed at checkout.
4. Orders
By placing an order, you agree that:
- All information provided is accurate and complete.
- You are authorized to use the selected payment method.
- Your order is subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Suspected fraud
- Pricing errors
- Product availability issues
- Violations of these Terms
If an order is canceled after payment has been received, a refund will be issued to the original payment method.
5. Shipping
Shipping times provided on our website are estimates only and are not guaranteed.
Seraphellè is not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather conditions
- Incorrect customer information
- Other events beyond our reasonable control
Customers are responsible for any customs duties, taxes, or import fees that may apply to international orders.
6. Returns & Refunds
Returns and refunds are governed by our Shipping & Returns Policy.
Please review that policy for information regarding eligibility, return procedures, and refund processing.
7. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Product names
- Images
- Graphics
- Text
- Website design
- Marketing materials
is the property of Seraphellè and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
8. User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Interfere with website security or functionality.
- Attempt unauthorized access to systems or accounts.
- Transmit harmful software, malware, or malicious code.
- Violate any applicable laws or regulations.
We reserve the right to terminate access to users who violate these Terms.
9. Disclaimer
Our products and website content are provided for informational and cosmetic purposes only.
Statements regarding beauty products have not been evaluated to diagnose, treat, cure, or prevent any medical condition unless explicitly stated.
Customers should review ingredient lists carefully and consult a qualified healthcare professional regarding specific concerns, allergies, or sensitivities.
10. Limitation of Liability
To the fullest extent permitted by law, Seraphellè shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Use of the website
- Purchase or use of products
- Website interruptions
- Errors or omissions in content
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
11. Third-Party Services & Links
Our website may contain links to third-party websites or services.
We do not control and are not responsible for the content, policies, or practices of third-party websites.
Your use of third-party websites is at your own risk and subject to their respective terms and policies.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Seraphellè operates, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved through the appropriate courts of that jurisdiction.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Seraphellè
Email: legal@seraphelle.com
Customer Support: support@seraphelle.com
We are happy to assist with any questions regarding your use of our website or services.