Shipping & Returns
Shipping Information
At Seraphellè, we believe every order should arrive as beautifully as it was created. We carefully prepare and package each product to ensure it reaches you in perfect condition.
Order Processing
- Orders are processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During product launches, promotions, or holiday periods, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
| Region | Delivery Time |
|---|---|
| Domestic Shipping | 3–7 Business Days |
| International Shipping | 7–14 Business Days |
Please note that delivery times are estimates and may vary depending on carrier delays, customs processing, or local conditions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.
Shipping Fees
Shipping rates are calculated at checkout based on your location and selected shipping method. Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Returns & Refunds
Your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.
Return Eligibility
To be eligible for a return:
- Items must be unused and in their original packaging.
- Return requests must be submitted within 14 days of delivery.
- Proof of purchase is required.
For hygiene and safety reasons, we cannot accept returns on opened or used cosmetic products unless they arrive damaged or defective.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
Our team will review your request and arrange a replacement or refund where applicable.
Refund Process
Once your return has been received and inspected, you will be notified of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Non-Returnable Items
The following items cannot be returned:
- Opened or used cosmetic products
- Gift cards
- Final sale or clearance items
- Products damaged through misuse or improper handling
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.
Need Assistance?
If you have any questions regarding shipping, returns, or your order, our customer care team is here to help.
Email: support@seraphelle.com
We strive to respond to all inquiries within 24–48 business hours.