Whether you have a question about an order, need beauty advice, or simply want to say hello — our team is here for you.
Our team of beauty experts is ready to help you with anything you need — from finding your perfect shade to tracking your order.
seraphelleofficial@gmail.com
8184223449
Within 24 Hours
California CA
Can’t find what you’re looking for here? Browse our full FAQ page for detailed answers on shipping, returns, ingredients, and more.
Standard shipping takes 3–5 business days within the US. International orders typically arrive in 7–14 business days depending on your location. Expedited options are available at checkout.
We accept returns within 30 days of purchase for unused, unopened items. For hygiene reasons, opened cosmetics cannot be returned. If your product arrives damaged, contact us immediately and we’ll make it right.
Absolutely. Seraphellè is 100% cruelty-free. We never test on animals at any stage of production, and we only work with suppliers who share our ethical standards. Always.
Our product pages include detailed shade descriptions with skin tone recommendations. You can also reach our Beauty Experts via email or our contact form — we love helping you find your perfect match.
Yes! We ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location. All duties and taxes are the responsibility of the customer.
