Last Updated: July 21, 2026

Welcome to Seraphellè. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website.

1. General Information

Throughout these Terms & Conditions, “SERAPHELLÈ,” “we,” “us,” and “our” refer to the SERAPHELLÈ brand, its website, and its operators.

SERAPHELLÈ is an online cosmetics retailer operating from California, United States. These Terms & Conditions govern your access to and use of our website, including any purchases made through our online store.

By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions and our Privacy Policy.

You must be at least the age of majority in your state or country of residence to make a purchase. If you are under the age of majority, you may use this website only with the permission and supervision of a parent or legal guardian.

We reserve the right to update, modify, suspend, or replace any part of these Terms at any time. Changes become effective when posted on this website. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

2. Products & Availability

We strive to display our products, descriptions, and pricing as accurately as possible.

However, we do not guarantee that product descriptions, images, colors, or other content will be completely accurate, current, or error-free. Actual product colors may vary depending on your device settings.

All products are subject to availability. We reserve the right to discontinue products or limit quantities at any time.

3. Pricing & Payments

All prices displayed on the website are listed in U.S. dollars unless another currency is clearly stated.

Prices, product availability, promotional offers, shipping charges, and discounts are subject to change without prior notice.

Applicable shipping charges, taxes, duties, and other fees will be displayed during checkout when available. Before payment is submitted, customers will have an opportunity to review the total amount charged.

We reserve the right to correct pricing errors, typographical errors, product-description errors, or other inaccuracies at any time, including after an order has been submitted. If a material pricing error affects your order, we may contact you to confirm the corrected price or cancel the affected item and issue a refund.

Payment must be successfully authorized before an order can be processed or shipped.

We accept the payment methods displayed at checkout. Payment transactions may be processed by third-party payment providers, and your use of those payment services may also be subject to their separate terms and privacy policies.

We do not guarantee that every payment method will always be available.

FTC guidance emphasizes that required charges and material pricing information should be clearly disclosed before a customer is asked to pay.

4. Orders

By placing an order, you represent and confirm that:

The information you provide is accurate, current, and complete.
You are authorized to use the selected payment method.
You agree to pay all charges associated with the order.
Your order is subject to acceptance, payment authorization, fraud review, and product availability.

An order confirmation email acknowledges that we received your order. It does not guarantee acceptance or shipment of the order.

We reserve the right to refuse, limit, hold, or cancel an order for reasons including:

Suspected fraud or unauthorized payment activity
Pricing or inventory errors
Product availability issues
Incorrect or incomplete customer information
Abuse of discounts or promotional offers
Resale activity that we have not authorized
Violation of these Terms & Conditions
Legal, regulatory, or security concerns

If we cancel an order after payment has been received, the applicable refund will be issued to the original payment method. The time required for the refund to appear may depend on the payment provider or financial institution.

We may limit purchase quantities per customer, household, account, payment method, billing address, shipping address, or order.anceled after payment has been received, a refund will be issued to the original payment method.

5. Shipping

Shipping methods, estimated delivery times, and applicable charges are displayed during checkout when available.

All shipping and delivery dates are estimates only and are not guaranteed. Processing and delivery times may vary because of product availability, order volume, carrier operations, holidays, weather, customs processing, or other circumstances outside our reasonable control.

SERAPHELLÈ is not responsible for delays caused by:

Shipping carriers
Customs inspections or processing
Weather or natural disasters
Incorrect or incomplete delivery information
Failed delivery attempts
Events outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for packages delivered to an address entered incorrectly by the customer.

If an order is returned to us because of an incorrect address, refusal, failed delivery, or failure to collect the package, additional shipping charges may apply before the order is resent.

International customers are responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country unless otherwise clearly stated during checkout.

Risk of loss and responsibility for an order pass to the customer as permitted by applicable law and according to the delivery terms associated with the selected carrier.or any customs duties, taxes, or import fees that may apply to international orders.

6. Returns & Refunds

Returns, exchanges, cancellations, and refunds are governed by our Shipping & Returns Policy, which is incorporated into these Terms & Conditions.

Customers are responsible for reviewing the Shipping & Returns Policy before making a purchase.

To qualify for a return, products must meet the eligibility requirements described in that policy. For hygiene and safety reasons, opened, used, tested, damaged, or unsealed cosmetic products may not be eligible for return unless they arrived defective, damaged, or incorrect.

Approved refunds will generally be issued to the original payment method. Original shipping charges and return-shipping costs may be nonrefundable unless the product was defective, damaged in transit, or incorrectly fulfilled.

We reserve the right to reject returns that do not comply with our published return requirements or that show signs of misuse, alteration, excessive wear, or abuse.

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection law.

7. Promotions, Discounts & Store Credit

Promotional codes, referral rewards, gifts with purchase, free-shipping offers, store credits, and other special offers are subject to any additional conditions stated with the offer.

Unless otherwise stated:

Promotional offers cannot be combined.
Discounts have no cash value.
Store credit cannot be exchanged for cash.
Offers apply only during the stated promotional period.
Discounts may exclude certain products, collections, taxes, duties, gift cards, or shipping charges.
A discount cannot be applied retroactively to a completed purchase.
Only one promotional code may be used per order.

We reserve the right to modify, suspend, refuse, or cancel a promotional offer when there is suspected fraud, misuse, technical error, unauthorized distribution, or violation of the offer terms.

If an order using a promotional reward is returned, the refund may be adjusted to reflect the actual amount paid and any reward used or earned.

Renumber your later sections after adding this section.

8. Intellectual Property

All content appearing on this website, including but not limited to the SERAPHELLÈ name, logos, trademarks, product names, photographs, graphics, packaging designs, written text, videos, website design, product descriptions, and marketing materials, is owned by or licensed to SERAPHELLÈ and is protected by applicable intellectual-property laws.

You may access and use the website solely for personal, noncommercial shopping purposes.

Without our prior written permission, you may not:

Copy or reproduce website content
Download or republish product photographs
Modify or create derivative works from our content
Sell, license, distribute, or commercially exploit our content
Use the SERAPHELLÈ name, logo, branding, or product images in a misleading manner
Remove copyright, trademark, or proprietary notices
Use automated systems to scrape, collect, or extract website content

Nothing on this website grants you ownership of or a license to any SERAPHELLÈ intellectual property except for the limited right to use the website as described in these Terms.y be copied, reproduced, distributed, modified, or used without prior written permission.

9. User Conduct

You agree not to:

Use the website for unlawful, fraudulent, deceptive, or abusive purposes
Interfere with the security, operation, or functionality of the website
Attempt to gain unauthorized access to accounts, systems, servers, or data
Upload or transmit malware, viruses, harmful code, or disruptive technology
Impersonate another person or provide false information
Use automated tools to scrape, copy, monitor, or overload the website
Misuse promotional offers, referral programs, rewards, coupons, or store credit
Engage in payment fraud, chargeback abuse, or unauthorized resale
Violate applicable laws, regulations, or third-party rights

We reserve the right to restrict, suspend, or terminate access to the website or a customer account when we reasonably believe that a user has violated these Terms, engaged in fraud or abuse, created a security risk, or caused harm to SERAPHELLÈ, its customers, or third parties.

Account termination does not eliminate any payment obligation or legal responsibility arising before termination.

Nothing in these Terms prevents customers from submitting honest reviews or expressing truthful opinions about their experience. Federal law prohibits standardized contract terms that penalize customers for posting honest reviews. terminate access to users who violate these Terms.

10. Disclaimer

SERAPHELLÈ products and website content are provided for cosmetic, informational, and personal-use purposes only.

Information on this website is not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be considered medical advice.

Individual results may vary depending on skin type, application method, product combination, lighting, device settings, and other factors.

Customers should review product descriptions, ingredient lists, directions, warnings, and allergy information before use. If you have allergies, sensitivities, a medical condition, or concerns about whether a product is appropriate for you, consult a qualified healthcare professional before use.

Discontinue use and seek appropriate medical advice if irritation, swelling, pain, or another adverse reaction occurs.

We make reasonable efforts to display product colors and images accurately. However, actual colors may appear different because of lighting, photography, screen calibration, device settings, or production variation.

11. Limitation of Liability

To the fullest extent permitted by applicable law, SERAPHELLÈ and its owners, employees, contractors, affiliates, service providers, and representatives shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to:

Use of or inability to use the website
Purchase or use of products
Website interruptions or technical errors
Unauthorized access to customer accounts or information
Delays caused by shipping carriers or third parties
Errors or omissions in website content

To the fullest extent permitted by law, our total liability arising from a product or transaction shall not exceed the amount actually paid for the product giving rise to the claim.

These limitations do not exclude liability that cannot legally be excluded or limited, including rights and remedies provided by applicable consumer-protection laws.Our total liability shall not exceed the amount paid for the product giving rise to the claim.

12. Third-Party Services & Links

Our website may contain links to or integrations with third-party websites, payment providers, shipping carriers, social-media platforms, analytics services, advertising platforms, and other service providers.

These third parties operate independently from SERAPHELLÈ. We do not control and are not responsible for their content, availability, security, privacy practices, policies, or services.

Your use of a third-party website or service is subject to that third party’s own terms, conditions, and privacy policy.

The inclusion of a third-party link or integration does not necessarily constitute our endorsement of that third party.

13. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how SERAPHELLÈ collects, uses, shares, stores, and protects personal information.

By using the website, creating an account, subscribing to marketing communications, or placing an order, you acknowledge that you have reviewed our Privacy Policy.

Customers may exercise applicable privacy rights by following the instructions contained in the Privacy Policy or contacting us directly.

California privacy laws may provide eligible consumers with rights concerning access, correction, deletion, and use of personal information.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of California, United States, without regard to its conflict-of-law principles.

Subject to any rights or protections that cannot legally be waived, any dispute, claim, or controversy arising out of or relating to these Terms, the use of the SERAPHELLÈ website, or the purchase of SERAPHELLÈ products shall be brought before a court of competent jurisdiction located in California, United States.

You agree to submit to the jurisdiction of those courts, except where applicable consumer law permits you to bring a claim in another jurisdiction.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall continue in full force and effect.

15. Contact Us

For questions about these Terms & Conditions, an order, a product, or your use of our website, please contact:

SERAPHELLÈ
California, United States
Website: seraphelleofficial.com
Email: seraphelleofficial@gmail.com

Customer-support requests should include your name, order number when applicable, and a brief explanation of the issue.

We will make reasonable efforts to respond within a reasonable period.

Email: s eraphelleofficial@gmail.com

Customer Support: s eraphelleofficial@gmail.com

We are happy to assist with any questions regarding your use of our website or services.