FAQ
Frequently
Asked
Questions
Products & Ingredients
Are Seraphellè products cruelty-free?
Yes. Every Seraphellè product is 100% cruelty-free and is never tested on animals.
What ingredients do you use?
We carefully select clean, skin-loving ingredients that deliver luxurious performance while being gentle on your skin. Our formulas are free from parabens, sulfates, and other unnecessary harsh chemicals.
Are your products suitable for sensitive skin?
Our products are formulated with care and are dermatologist-tested whenever applicable. However, if you have particularly sensitive skin or known allergies, we recommend reviewing the ingredient list and performing a patch test before use.
Are your products vegan?
Many of our formulas are vegan-friendly. Please refer to individual product pages for specific ingredient information.
How do I choose the right shade?
Each product page includes detailed shade descriptions and imagery to help you find your perfect match. If you need additional assistance, our customer care team is happy to help.
Orders & Shipping
Where do you ship?
We currently ship to a wide range of international destinations. Shipping availability and rates are calculated during checkout.
How long does shipping take?
Processing typically takes 1–3 business days. Delivery times vary depending on your location and chosen shipping method.
How can I track my order?
Once your order ships, you’ll receive a confirmation email containing tracking information so you can follow your package’s journey.
Can I change or cancel my order?
We begin processing orders quickly to ensure fast delivery. If you need to make changes, please contact us as soon as possible, and we’ll do our best to assist.
Returns & Refunds
What is your return policy?
We want you to love your Seraphellè experience. If you’re not completely satisfied, please review our Returns Policy or contact our support team for assistance.
Can I return opened beauty products?
For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return unless they arrive damaged or defective.
What if my order arrives damaged?
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.
Account & Payments
Do I need an account to place an order?
No. You may check out as a guest, although creating an account allows you to manage orders and enjoy a smoother shopping experience.
What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods displayed during checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways to protect your information.