Effective Date: July 21, 2026

At SERAPHELLÈ, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit seraphelleofficial.com or purchase our products.

1. Information We Collect

We may collect the following information:

Full name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely by our payment providers)
Order history
Account login information
IP address
Browser type and device information
Cookies and website usage data

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations, shipping updates, and delivery notifications
Respond to inquiries
Improve our website and shopping experience
Prevent fraud and unauthorized transactions
Send promotional emails if you have subscribed to our newsletter
Comply with legal obligations

3. Payment Processing

Payments are securely processed through trusted third-party providers, including:

Stripe
PayPal
Affirm

SERAPHELLÈ does not store your complete credit or debit card information.

4. Shipping Information

To fulfill your orders, we may share your shipping information with our shipping partners, including:

USPS
UPS
FeDex

Only the information necessary to deliver your order is shared.

5. Marketing Communications

If you subscribe to our newsletter, we may send you:

Product launches
Restock notifications
Promotions
Beauty tips
Company updates

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze website performance.

Our website may use:

WooCommerce cookies
Google Analytics
Meta Pixel (Facebook & Instagram)
TikTok Pixel

These tools help us understand website traffic, improve advertising, and measure campaign performance.

7. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers necessary to operate our business, including:

Payment processors
Shipping carriers
Email marketing providers
Website hosting providers
Analytics and advertising platforms

These providers may only use your information to perform services on our behalf.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we take security seriously, no method of online transmission or storage is completely secure.