Privacy Policy
Last Updated: January 2025
At Seraphellè (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, make a purchase, or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Account login details
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referring websites
Cookies & Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyze traffic, remember preferences, and enhance your shopping experience.
You can manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Manage your account
- Provide customer support
- Send order confirmations and shipping updates
- Respond to inquiries and requests
- Improve our products and services
- Personalize your shopping experience
- Prevent fraud and unauthorized activity
- Send marketing communications (with your consent)
Marketing Communications
If you subscribe to our newsletter, we may send you updates about new products, promotions, beauty tips, and exclusive offers.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Payment Information
Payments are processed through secure third-party payment providers. We do not store or have direct access to your complete payment card details.
All payment transactions are encrypted and handled according to industry security standards.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third-party service providers that help us operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Marketing and analytics services
- Customer support platforms
These providers only receive information necessary to perform their services and are required to protect your data.
We may also disclose information when required by law or to protect our legal rights.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, it is securely deleted or anonymized.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to your data
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Data portability
- Withdrawal of consent for marketing communications
To exercise any of these rights, please contact us using the details below.
Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to protect your personal information, no method of internet transmission or electronic storage is completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.
We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will take appropriate steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
Any updates will be posted on this page with the revised “Last Updated” date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Seraphellè
Email: privacy@seraphelle.com
Customer Support: support@seraphelle.com
We aim to respond to privacy-related requests within a reasonable timeframe.